Terms of Service

Effective Date: January , 2025

1. Introduction

Welcome to Akhada Baskets ("Company," "we," "our," or "us"). These Terms of Service ("Terms") govern your use of our website, akhadabaskets.com ("Website"), and any transactions or interactions with our business. By accessing or using our Website, you agree to comply with these Terms. If you do not agree, please do not use our Website.

2. Use of Our Website

You may use our Website for browsing, purchasing, and learning about our products and services. You agree not to:

Use our Website for any illegal or unauthorized purpose
Copy, modify, or distribute content without permission
Interfere with the functionality of the Website

3. Orders and Payments

We prioritize a personalized payment process due to limited payment options in Malawi. Before completing a purchase, we will:

Agree on the payment method, as available options may vary.
Confirm the total amount, including product price, shipping costs, and any applicable taxes.
Discuss shipping options, including estimated delivery times and costs.

Once these details are finalized, we will provide payment instructions. Orders will only be processed after full payment is received.

4. Shipping and Delivery

We ship to select locations, including Zambia, Zimbabwe, South Africa, and the Netherlands.
Shipping times vary based on destination and method chosen.
Customers are responsible for any customs duties or import taxes in their country.
We are not responsible for delays caused by customs or courier services.

5. Returns and Refunds

Due to the handmade nature of our products, we only accept returns in cases of:

Defective or damaged products (must be reported within 7 days of delivery).
Incorrect orders (must be reported within 7 days).

Refunds or replacements will be issued only after verification. Shipping costs for returns are the buyer’s responsibility.

6. Intellectual Property

All content on this Website, including images, text, and logos, is the property of Akhada Baskets. You may not use our content without prior written permission.

7. Limitation of Liability

We strive to ensure accuracy in product descriptions and services, but we do not guarantee that:

The Website will always be error-free or uninterrupted.
Product colors and sizes will appear exactly as seen on your screen.

We are not liable for any indirect damages, including lost profits or delivery delays, arising from the use of our Website.

8. Governing Law

These Terms are governed by the laws of Malawi. Any disputes will be handled through negotiation first before considering legal action.

9. Changes to These Terms

We reserve the right to update these Terms at any time. Changes will be posted on this page with an updated effective date.

10. Contact Information

For any inquiries, please contact us at:

Akhada Baskets

Email: info@akhadabaskets.com